Effective Date: 01/09/2026
Last Updated: 01/09/2026
1. Introduction
Property Conveyancing Searches ("we", "us", "our") is a trading style of JPCS Convey Limited. We are committed to protecting and respecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:
- Visit our website;
- Use our products and services;
- Contact us by telephone, email, or online forms;
- Act on behalf of an organisation that purchases our services; or
- Otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
JPCS Convey Limited Trading as Property Conveyancing Searches
Registered in England and Wales
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: compliance@pcsearches.com
Telephone: 0303 003 2054
For the purposes of data protection legislation, JPCS Convey Limited is the Data Controller of the personal information covered by this Privacy Policy.
3. The Information We Collect
We may collect and process the following categories of personal data:
Information You Provide
-Name
-Job title
-Business name
-Employer details
-Email address
-Telephone number
-Postal address
-Property address details
-Account information
-Enquiry details
-Correspondence records
Information We Collect Automatically
When you visit our website, we may automatically collect:
-IP address
-Browser type and version
-Device information
-Operating system
-Website usage data
-Pages viewed
-Referral source
-Date and time of access
Search and Transaction Information
Where our services are used in connection with a property transaction, we may process:
-Property addresses
-Search requests
-Reference numbers
-Transactional records
-Service delivery information
We do not generally require special category personal data and request that such information is not provided unless specifically required.
4. How We Use Your Information
We use personal data for the following purposes:
To Provide Our Services
-Processing search requests
-Delivering reports and search results
-Managing customer accounts
-Providing customer support
To Manage Our Business Relationship
-Responding to enquiries
-Communicating service updates
-Handling complaints
-Administering contracts
To Improve Our Website and Services
-Analysing website usage
-Monitoring performance
-Enhancing user experience
-Improving service quality
For Legal and Regulatory Compliance
-Meeting legal obligations
-Preventing fraud
-Establishing, exercising, or defending legal claims
-Maintaining business records
Marketing Communications
Where permitted by law, we may send information regarding services, products, updates, and industry developments. You may opt out at any time.
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contract
Where processing is necessary to provide services requested by you or your organisation.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
-Operating and improving our services;
-Managing customer relationships;
-Preventing fraud;
-Maintaining website security;
-Marketing relevant business services.
Legal Obligation
Where we are required to comply with legal or regulatory obligations.
Consent
Where consent is required, such as certain marketing communications or non-essential cookies.
6. Who We Share Information With
We may share personal data with:
Service Providers
-Third parties who provide services on our behalf, including:
-IT support providers
-Hosting providers
-Cloud service providers
-Payment processors
-Customer relationship management systems
Search and Data Providers
Where necessary to fulfil search requests, we may share relevant information with:
-Local authorities
-Water and drainage companies
-Environmental data providers
-Land and property information providers
-Other search suppliers
Professional Advisers
Including:
-Solicitors
-Accountants
-Auditors
-Insurers
Regulatory and Law Enforcement Bodies
Where disclosure is required by law or necessary to protect our legal rights.
We do not sell personal data to third parties.
7. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are implemented in accordance with UK GDPR requirements, including:
-Adequacy regulations;
-International Data Transfer Agreements (IDTAs);
-Standard contractual clauses; or
-Other lawful transfer mechanisms.
8. Data Security
We take appropriate technical and organisational measures to protect personal data, including:
-Secure systems and networks;
-Encryption where appropriate;
-Access controls;
-Staff training;
-Secure data storage procedures;
-Regular monitoring and security reviews.
While we take reasonable steps to protect information, no internet transmission can be guaranteed as completely secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
-Providing services;
-Complying with legal obligations;
-Resolving disputes;
-Enforcing agreements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
When information is no longer required, it will be securely deleted or anonymised.
10. Your Data Protection Rights: Subject to applicable law, you have the right to:
Access
Request a copy of the personal data we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of personal data in certain circumstances.
Restriction
Request that we limit the way we process your information.
Data Portability
Request transfer of your data to another organisation where applicable.
Objection
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us using the details provided below.
11. Cookies
Our website uses cookies and similar technologies to:
-Ensure website functionality;
-Improve performance;
-Analyse visitor activity;
-Enhance user experience.
You can control cookie preferences through your browser settings and any cookie consent tools available on our website.Further details can be found in our Cookie Policy.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies before submitting personal information.
13. Children
Our services are intended for business and professional users and are not directed at children under the age of 18.
We do not knowingly collect personal data relating to children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.Any updates will be published on this page and, where appropriate, notified to users.
15. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle personal data, please contact:
Data Protection Officer - Property Conveyancing Searches a trading style of JPCS Convey Ltd
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: compliance@pcseaches.com
Telephone: 0303 003 2054
16. Complaints
If you are unhappy with how we process your personal data, please contact us first so that we can seek to resolve your concerns.You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Property Conveyancing Searches is committed to maintaining the privacy, confidentiality, and security of the information entrusted to us by our customers, business partners, and website users.
